Help
First Citizens Bank Help
Short answers on login, accounts, the routing number, and the phone lines.
Common questions
How do I sign in?
Open the login page on firstcitizens.com and enter your login ID and password.
What if I am locked out?
Call 888-323-4732. Representatives can reset access during published hours.
Where is my routing number?
Read it on a check or inside online banking. Do not reuse a number from a different account.
Which checking account is basic?
Primary checking is the basic option, with a $0 monthly fee when you use paperless statements.
Is there a business phone line?
Yes. Business customer service is 866-322-4249, Monday to Friday, 8 am to 9 pm ET.
Longer pages: First Citizens login, online banking, routing number, checking, and customer service.