888-323-4732
First Citizens Customer Service
First Citizens customer service for personal and digital banking is 888-323-4732. Say what you need: a balance, a card freeze, a transfer, or help with login.
| Line | Number | People available |
|---|---|---|
| Personal and digital banking | 888-323-4732 | Mon–Fri 8 am–9 pm ET, Sat–Sun 8 am–8 pm ET. Automated help is 24/7. |
| Outside the United States | 919-716-4588 | Same personal hours. Automated help is 24/7. |
| Business and commercial | 866-322-4249 | Mon–Fri 8 am–9 pm ET. Automated help is 24/7. |
| New accounts | 877-532-2669 | Mon–Fri 8 am–8 pm ET. |
You can also send a secure message inside First Citizens online banking. The bank says a reply often takes about two business days.
Login itself stays on firstcitizens.com: open the page and enter your login ID and password. A short version is on First Citizens login.